Refund policy

Return & Refund Policy

Effective Date: 10/26/2025
Company Name: Senjin Inc.
Website: https://senjin.shop
Contact Email: info@senjin.shop
Shipping Address: 3344 Cobb Parkway STE 200, Acworth, GA 30101

1. All Sales Are Final

All sales made through Senjin Inc. are final. We do not offer returns, exchanges, or refunds once an order has been placed. Please review your order carefully before completing your purchase.

2. Exceptions for Damaged or Undelivered Orders

While we maintain a strict no-return policy, we will consider refunds or replacements only under the following circumstances:

  • Non-Delivery: If your order never arrives, and verified tracking information shows it was not delivered to your address.

  • Severe Damage: If your order arrives in a significantly damaged condition that makes the item unusable upon delivery.

To be eligible for review, you must contact us within 7 days of delivery (or the expected delivery date, if undelivered) and provide clear photo or video evidence of the issue.

3. Eligibility Review Process

To request a refund or replacement for a damaged or undelivered order, please email us at info@senjin.shop with:

  • Your full name and order number.

  • A detailed description of the issue.

  • Supporting photos or video evidence (for damaged items).

Each case will be reviewed individually, and Senjin Inc. reserves the right to approve or deny any refund or replacement request based on the evidence provided.

4. Shipping Issues

Senjin Inc. is not responsible for:

  • Incorrect or incomplete shipping addresses provided by the customer.

  • Lost or stolen packages after successful delivery confirmation.

Please double-check your shipping details before finalizing your order.

5. Unauthorized Returns

Any items sent back to us without prior authorization from Senjin Inc. will not be accepted and will not result in a refund or replacement.

6. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.